1. What is MindfuLegacy’s Refund Process?
We inspect all returned items when they arrive at our processing facility. If your return results from a MindfuLegacy error or defective product, we will refund the total cost of the merchandise and original shipping charges.
You can expect to receive your refund within four weeks of shipping your package back to us. In many cases, you will receive a refund sooner, but we estimate four weeks based on these factors:
● The time required for return shipping (up to 14 days)
● Product inspection at our return facility (up to 5 business days)
● Processing from your financial institution (up to 5 business days).
You will be notified via email with the refund details, and we will issue the refund back to the original form of payment used to make the purchase.
*See Standard Return Policy for more information.
2. How are refunds issued?
Refunds or credits can be issued for various reasons and in different ways. There are three ways you may receive a credit or refund from MindfuLegacy:
i. Refunds to an Outside Payment Method (credit cards, debit cards, Stripe, etc.):
● When a refund to one of these payment methods is issued, the credit is sent to the appropriate financial institution. The time it takes to become available depends on their specific processing timeframes.
ii. Refunds as In-Store Credit:
● In-store credit is added directly to your MindfuLegacy account and is immediately available for your use. If you don’t see it immediately, you may need to log out and log back into your account.
● In-store credit is applied automatically at check out. Your available in-store credit balance will be used to cover all or parts of the balance of your order until it has been used in full.
● You can check your in-store credit by logging in to MyAccount and checking the Payment Preferences & Balances under Account Settings.
STANDARD RETURN POLICY
With our simple returns process, you can shop online worry-free.
If something doesn’t work out, you can send most items back within 30 days of delivery.*
● Start the return process within 30 days of receiving your item.
● We inspect all returned items. The product must be in new or unused condition, with all original product inserts and accessories.
● Shipping costs will be the customer’s responsibility in cases of buyer’s remorse returns, such as an item didn’t fit, didn’t like the color/quality, changed your mind, ordered by mistake, bought it somewhere else, etc.
● We will refund the cost of the merchandise and shipping charges if the return is a result of our error or defective product.
● Ship the product as soon as possible, so it arrives at our fulfillment facility within 45 days of receipt of the item. (See Product-Specific Return Policies for exceptions)
* You should note that this return policy does not apply to Marketplace Seller products (approved 3rd party sellers on MindfuLegacy.com). Please refer to the Seller’s individual policy for their return policy, located on the product page, by clicking on the Seller’s name. See our Marketplace Seller page for more details.
How to Return an Item
1. Click here to log in to My Account to fill out our return initiation form to receive your shipping label and return instructions.
2. Don’t have an account? Then, check out our step-by-step guide, How to return an item
Defective Product and Returns Due to Our Error
If there are mistakes with your order, or products arrive defective/damaged at the time of receipt, we’ll make it right by:
● Sending you replacement
● Replacing the product or
● Issue a refund**
● And we’ll also cover the cost of any return shipping
● If the product is not defective, return shipping fees will apply.
**See our Product-Specific Return Policies for specific items, exceptions, and policies.
STEP-BY-STEP GUIDE ON HOW TO RETURN AN ITEM
1. Initiating a Return
Returning an item is easier than ever! Please follow these steps to start the online return process:
● Click Here and sign into your account.
● Click the Orders & Returns tile from your Dashboard in My Account.
● Click Return Item next to the item you want to return.
● Provide your return information. Click Submit Return
● Click Get Label to select your return label delivery, and follow the included instructions to return your item.
○ You will receive a link with three options to receive your return shipping label: Get Mobile Code (no printing required!), Print Label, or Email Link. For more information on these options, click here.
○ If you did not elect to use our return shipping label, please make a note of your return shipping address and RMA (return merchandise authorization) number.
We will also send you a return confirmation via email that includes your UPS return link and return instructions.
2. Packaging your return
Ensure that your item is packaged well and is in a box suitable for shipping. If you can use the original packaging that the product came in, that is great! If it is not usable, that’s ok. Any box that you have that fits the product and will protect it from damage as it makes its way back to us is fine.
MindfuLegacy is unable to send a box to send your return back in, so please make sure you keep that packaging until you are sure you do not need to return the item.
3. Guest Checkout Return
If you used Guest Checkout to place your order, please follow these steps:
● First, create a MindfuLegacy account with the same email address you used to place your order.
● Once you create your account, follow the steps above to return your item.
Click here to get started on your return.
If you want to return an item, you received as a gift, Contact Customer Care for assistance.
For more information about returns, please review our Standard Return Policy.
International customers, see our International Returns page to learn more.
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RETURN POLICY RULES AND EXCEPTIONS
What Items are Non-Returnable?
In accordance with federal and state guidelines and for the safety of our consumers, suppliers, and carriers, some products are non-returnable and non-refundable. Please see below for information on product categories where these restrictions may apply.
1. Health and Beauty
i. Perfumes and Fragrances
ii. Skin Care Products
iii. Aromatherapy and Massage Products
2. Non-Returnable if worn or if tags/liners are removed
iii. Handbags and Accessories
Please note that this is not an all-inclusive list, and there may be other select items that are not returnable. You can verify if the item is non-returnable in the product description on the web page. If the item is restricted for returns, it will be disclosed in the returns section of the product details.
If you have a non-returnable item that arrived damaged or defective, please contact Customer Care.